The product
Built around your business.
Manage customer and internal support tickets with SLAs, assignments, escalations, and performance reporting to improve response times and service quality.
What’s included
Omnichannel Ticketing
Capture requests from email, web, and chat into one queue.
SLA Management
Set response and resolution targets with escalation rules.
Agent Workflows
Assign, prioritize, and track ticket handling by teams.
Knowledge Base
Reduce repetitive tickets using searchable solutions.
Modules & capabilities
- Tickets
- SLAs
- Queues
- Escalations
- Knowledge Base
- Customers
- Automation
- Reports